At Magasin De Produits Capillaires, we are committed to providing you with premium professional hair care products and an exceptional shopping experience. Below you’ll find all the details about our shipping and return policies designed to ensure your complete satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
Standard Shipping
- Carrier: DHL or FedEx
- Shipping cost: €12.95
- Delivery time: 10-15 business days after dispatch
- Tracking included
Free Shipping
- Carrier: EMS
- Available for orders over €50
- Delivery time: 15-25 business days after dispatch
- Tracking included
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.
Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange process.
Return Policy Details
- Return window: 15 days from the date of receipt
- Condition: Products must be unused, in their original packaging, and in perfect condition
- Proof of purchase: Order number or invoice required
Products Not Eligible for Return
For hygiene reasons and in compliance with regulations, the following opened products cannot be returned:
- Personal hygiene products (shampoos, hair treatments)
- Opened hair coloring products
- Opened anti-hair loss products
This applies to our product categories: Shampoings, Soins, Coloration et Forme, and Produits Anti-Chute.
Return Process
Follow these simple steps to return an item:
- Contact Us: Email your return request to [email protected] using the template below.
- Wait for Approval: Our team will send return authorization within 48 hours.
- Ship the Package: Once approved, send the product to: Magasin De Produits Capillaires – Retours
43 Place Esquirol
Toulouse, FR 12525 - Confirmation: We’ll notify you about your refund or exchange status after receiving and inspecting the returned item.
Return Request Email Template
Subject: Demande de retour – Commande #[order number]
Bonjour,
Je souhaite retourner un produit acheté sur produitsdecoiffure.com :
Numéro de commande : [your order number]
Nom du produit :
Shampoings
Raison du retour : [brief description]
Option souhaitée : [refund/exchange]
Je confirme que le produit est dans son état d’origine, non utilisé et dans son emballage d’origine.
Cordialement,
[Your name]
[Your email]
Refunds
- Processing time: 5-7 business days after we receive and inspect the returned item
- Method: Refund will be credited to the original payment method (Visa, MasterCard, JCB, PayPal)
- Shipping costs: Initial shipping fees are non-refundable unless the return is due to our error or a defective product
Exchanges
To exchange an item:
- Follow the standard return process
- Clearly indicate in your request which product you’d like as an exchange
- We’ll ship the new product after receiving and validating your return
- Shipping costs for the new item will be your responsibility unless the exchange is due to our error
Defective Products
If you receive a damaged or defective product:
- Contact us immediately with photos of the product and packaging
- We’ll arrange a free return and immediate replacement
Professional Advice
Before returning a product, our team of hair care specialists can provide advice on optimal product use. Feel free to contact us at [email protected].
Contact Us
For any questions about our shipping or return policies, please contact our Toulouse-based team:
Email: [email protected]
Website: www.produitsdecoiffure.com
We’re here to help and ensure your satisfaction, just as we guarantee the quality of our professional hair care products.
L’équipe Magasin De Produits Capillaires